How We Care

At the heart of our approach is a commitment to attentive, personalized care. We work with various servicing agencies to meet patients’ needs. It is our Goal to bring about results that reflect excellence expeditiously.

High-Risk Solutions

At Gold Coast Home Health Inc., our team takes a comprehensive, case-mix approach to patient care. Each patient is thoroughly assessed to identify their specific needs. Once needs are determined, a collaborative care plan is developed by our multidisciplinary team.

For patients at high risk of rehospitalization:

Case conferences are held regularly.
Patient visits are front-loaded based on acuity to maximize intervention and prevent rehospitalizations.
Care and support are initiated within 24 hours of discharge from a hospital or facility.

Patient Management

We review all clinical data and related information to determine the most effective strategies for patient care. This approach helps:

Minimize frequent rehospitalizations
Improve infection prevention and control
Promote healing
Prevent falls and other adverse incidents

Patient-Centered Collaborative Health Care

We ensure a patient-centered approach through:

Detailed referral notes, including patient-specific information
Assignment of a liaison to each facility
Patient education provided by specially trained staff
Real-time quality measurement and benchmarking based on outcomes and quality initiatives
Targeted quality-based calls for high-risk patients

Healthcare Initiatives by Gold Coast

Gold Coast Home Health Inc. aligns with CMS and Department of Health and Human Services guidelines to deliver quality healthcare for patients with Medicare, Medicaid, and other insurance programs.

We incorporate the following domains of quality healthcare:

Effectiveness: Delivering care based on scientific evidence to achieve optimal outcomes
Efficiency: Maximizing health benefits while using resources responsibly
Equity: Providing equal quality care regardless of personal characteristics
Patient-Centeredness: Addressing patients’ needs, preferences, education, and support
Safety: Preventing actual or potential bodily harm
Timeliness: Ensuring patients receive necessary care without unnecessary delays

Management and Oversight

Gold Coast Home Health Inc. is committed to providing the highest standard of care. Key strategies include:

Ongoing patient surveys to assess satisfaction and quality of care
Transparency and accountability in all processes
Corporate compliance and integrity programs
Educational seminars for our healthcare team
Cultural competency training
Electronic Medical Record (EMR) reviews
Annual competency assessments for all healthcare professionals
Oversight by an Advisory Board
24/7 patient access and support